TERMS & CONDITIONS

Pilates Body HK — Terms & Conditions

Please read and accept all Terms & Conditions before booking or attending classes.

1. Booking & Attendance

  • Please arrive on time. Arrivals more than 10 minutes late may be denied entry to avoid disrupting the class in progress.

  • All clients must read, sign, and accept the studio's Waiver Form before participating in any class.

2. Cancellations & Late Cancellations

  • Cancellations made less than 24 hours before the scheduled class will be treated as a late cancellation.

  • Credits for late cancellations will not be refunded or reinstated.

  • If you are unable to attend due to illness, a medical certificate (sick note) must be provided; otherwise the class credit will be forfeited.

3. Instructors

  • Group classes are led by the instructor assigned by the studio for that session.

  • Specific instructor requests cannot be guaranteed for group classes.

  • The studio reserves the right to change the assigned instructor for any group class at its discretion.

4. Packages & Credits

  • All class packages are final sale and non-refundable.

  • Unused credits from a previous package may be rolled over into a new package purchase.

  • The studio does not offer free extensions on credit expiry dates; rollover to a new package is the only available option.

5. Extensions Due to Medical Reasons or Travel

  • Illness or pregnancy: clients may request an extension or transfer of credits (to a friend or family member) upon submission of a valid medical document. Refunds are not available under this policy.

  • Travel: clients may request an extension of their package expiry date upon submission of valid proof of travel (e.g. flight confirmation, boarding pass).

  • All extension requests must be submitted with supporting documents. Please contact the studio at 5778 0137 to arrange this.

6. Refund Policy

  • All class packages, trial passes, and drop-in classes are non-refundable once purchased.

7. Contact

For any questions regarding these Terms & Conditions, package extensions, or transfers, please contact us at 5778 0137.

By booking a class or purchasing a package with Pilates Body HK, you acknowledge that you have read, understood, and agreed to the above Terms & Conditions.